Refund Policy

Before production, we send every customer a digital proof for approval.

Once approved, production begins, and changes or cancellations may no longer be possible.

Refunds or reprints will only be offered if:

• The product received is materially different from the approved proof.
• The product is defective or damaged due to production error.
• The order is lost during shipping (confirmed by carrier).

We cannot issue refunds or reprints for:

• Errors present in customer-submitted artwork/files.
• Typos, spelling mistakes, or design errors approved in the proof.
• Color variations due to screen differences (we use industry-standard practices but cannot guarantee exact color matching).

If you believe there is an error with your order:

• Contact us within 7 days of receiving your items.
• Provide photos and a description of the issue so we can review.
• We'll work quickly to resolve the matter and, if eligible, arrange a refund or reprint.